Frequently Asked Questions
All your questions about cp44
answered here
Whether it's withdrawals, deposits, VIP benefits, or identity verification — you'll find detailed answers to all your questions on this page.
This detailed FAQ page was created to make your experience on cp44 smooth and enjoyable. Questions that come up for both new players and regular members are organized into four main sections: withdrawals, VIP program, deposit process, and KYC verification. Click on any question below to see the full answer.
How to Withdraw Money
Yes, cp44's withdrawal service runs 24 hours a day, 7 days a week. Whether it's the middle of the night or a public holiday, you can submit a withdrawal request at any time. Once the request is processed, the money typically reaches your bKash, Nagad, or other registered wallet within 5 to 30 minutes.
The minimum withdrawal amount at cp44 is ৳1,000 per transaction. Requests below this amount are not accepted, so only attempt a withdrawal when your balance is at least ৳1,000. The minimum for deposits is different — it is just ৳300.
Once a request is approved, the money is usually sent within 5 to 30 minutes. Transfers via bKash, Nagad, Rocket, and Upay are the fastest. Bank transfers may take a bit longer due to the bank's own processing time. If the money has not arrived within the expected time, contact us directly via live chat.
Yes, bonus winnings can be withdrawn — but the wagering requirement must be met first. At cp44, wagering is calculated on the bonus amount only, not on the deposit + bonus combined. For example: if you deposit ৳1,000 and receive a ৳2,000 bonus, a 25× wagering requirement means you need to place a total of ৳50,000 in bets. Once the requirement is met, you can withdraw any amount won from the bonus.
No. For security reasons, cp44 only processes withdrawals to a wallet or bank account registered in your own name. Sending money to a third-party number is strictly prohibited. This is an important rule to prevent fraud and to protect your own funds.
VIP Program
cp44 has five VIP levels in total: Bronze, Silver, Gold, Platinum and Diamond. Each level has a different weekly cashback rate — Bronze offers up to 0.2%, Silver 0.3%, Gold 0.5%, Platinum 0.6%, and Diamond up to 0.8% weekly cashback.
By playing regularly and staying active on the platform, you will gradually move up to higher VIP levels. The more you play and the more time you spend on cp44, the faster your level can increase. Contact the live chat team for details on specific promotions — they can point you in the right direction.
Each week, a set percentage of your total net losses is returned to you as cashback. The higher your VIP level, the higher the cashback rate. For example, Diamond members can receive up to 0.8% back. Cashback is typically added to your balance at a set time each week.
VIP members enjoy a range of benefits beyond cashback. Higher-tier members get faster withdrawal processing, priority access to special promotions, and dedicated support. Diamond-level members also have access to personalized offers and exclusive cashback programs. Contact the support team for a full list of benefits.
Deposit Questions
Go to the cashier section of cp44 and select bKash from the "Deposit" option. Enter the amount and send money via "Send Money" to the bKash number shown. Once you submit the transaction ID, your cp44 account balance will be updated within moments. The whole process is simple and quick.
Absolutely. cp44 fully supports Nagad. The deposit process is the same as bKash — select Nagad from the cashier, enter the amount, and make the payment to the specified number. After confirming with the transaction number, your balance will update quickly. Rocket and Upay work the same way.
The minimum deposit amount at cp44 for all methods (bKash, Nagad, Rocket, Upay, and bank transfer) is ৳300. That means you can add balance to your account and start playing with as little as ৳300. For the 200% welcome bonus, a larger first deposit will earn you a larger bonus.
Deposits are usually completed within a few minutes. If your balance still has not updated after some time, first check that the transaction ID was submitted correctly. If that does not resolve it, take a screenshot of your payment and contact us via live chat — the support team will verify and resolve the issue quickly.
cp44 does not charge any deposit fees of its own. The full amount you send will be credited to your account. However, keep in mind that bKash, Nagad, or Rocket may have their own "Send Money" charges as per their mobile banking policies — those are outside cp44's control.
Identity Verification (KYC)
The KYC (Know Your Customer) verification process is primarily there to protect your account. It ensures that no one else can open an account or withdraw money using your identity. It also helps prevent fraud and money laundering, and confirms that only real individuals are using the platform.
Generally, a government-issued National ID (NID), passport, or driving license is accepted. The document must be clear and readable, and must not be expired. Sometimes a utility bill or bank statement may also be requested to verify your address. Ask the support team for the exact list of required documents.
Yes, completely safe. cp44 follows SSL encryption and strict data protection policies. The personal information you send is used solely for identity verification purposes and is not shared with any third party. For more details, see the privacy policy page.
This is an important security rule. The wallet or bank account used for deposits and withdrawals must be registered in the same name as the one used to register the cp44 account. If the names do not match, the withdrawal may be blocked. This rule helps keep your funds secure and prevents misuse by third parties.
Generally, immediate verification is not required to start playing, but KYC may need to be completed before withdrawing larger amounts. The sooner you finish verification, the fewer obstacles you will face when withdrawing. Having the required documents ready in advance makes the process easier.
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cp44's support team is by your side 24 hours a day, 7 days a week. Assistance is available in both Bengali and English.
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