cp44's Privacy Policy — Your Information, Our Responsibility

1 Introduction & Scope of Policy

cp44 places the highest importance on the privacy of its users. The purpose of this policy is to clearly inform you about what types of information we collect, why we collect it, how we store and protect it, and under what circumstances it may be shared with third parties.

This policy applies to all cp44 services — including online casino games, sports betting, live dealer sessions, and any related digital services. As a user in Bangladesh, you have full rights over your information and cp44 respects those rights.

If any changes are made to this policy, we will publish a new version on the website with an updated date. For significant changes, a notification may be sent to your registered email address.

2 Information We Collect

cp44 collects only the information that is necessary to provide its services. The different types of information are described below:

2.1 Identity Information

Information you provide when registering an account:

• Full name
• Date of birth (for age verification — service is available only to those aged 21 and above)
• Email address
• Mobile number
• Username and password (stored in encrypted form)

2.2 Identity Verification Information (KYC)

Required for financial transactions and account security where necessary:

• National Identity Card (NID) or passport copy
• Proof of address
• Payment method verification details (related to bKash, Nagad, Rocket, Upay, or bank account)

2.3 Financial Information

Details of deposit and withdrawal transactions, payment method identifiers (not full account numbers), and transaction history.

2.4 Technical Information

Collected automatically while you use the site:

• IP address and geographic location (at country/region level)
• Browser type and version
• Device information (operating system, screen resolution)
• Session duration, pages visited, and click patterns
• Cookie and local storage data

2.5 Gaming Activity Information

Your gaming history, bet amounts, win and loss records, bonus usage details, and game preference data are stored. This information is used for responsible gaming monitoring and service quality improvement.

2.6 Communication Information

When you contact our customer service team via live chat or email, a record of that conversation may be retained.

3 Purpose of Using Information

cp44 uses collected information only for the following legitimate purposes:

• Account management: Creating, verifying, and keeping your account secure.
• Service delivery: Operating gaming, betting, and payment services smoothly.
• Financial transaction processing: Completing deposit and withdrawal requests quickly and securely.
• Security and fraud prevention: Preventing unauthorized access to accounts and financial fraud.
• Responsible gaming: Identifying unusual gaming behaviour and providing necessary support.
• Customer service: Resolving your enquiries and complaints promptly.
• Service improvement: Analysing user experience to improve the platform.
• Legal compliance: Adhering to applicable laws and regulations.
• Relevant communications: Sending important updates, security alerts, and promotional information (subject to your consent).

4 Information Sharing & Third Parties

cp44 may share your information with third parties only in the following limited circumstances:

4.1 Service Provider Partners

With payment processing providers (bKash, Nagad, Rocket, Upay, and bank transfer service providers), technology infrastructure, cybersecurity, and game software suppliers — only the information necessary for them to fulfil their responsibilities is shared. These partners are required to meet privacy standards equivalent to ours.

4.2 Legal Authorities

Information may be provided in response to a court order, a lawful request from a law enforcement agency, or other legal process.

4.3 Corporate Restructuring

In the event of a merger, acquisition, or asset sale, user information may be transferred — you will be given advance notice in such cases.

4.4 With Your Consent

In any circumstance other than those listed above, information will only be shared with your explicit consent.

5 Data Security Measures

cp44 implements industry-standard technical and organisational measures to ensure the security of your information:

5.1 Encryption Technology

All data transmissions are secured through SSL/TLS encryption. When you see "https://" in your browser's address bar, the connection is encrypted. Stored sensitive data (passwords, financial details) is protected by additional layers of encryption.

5.2 Access Control

Only authorised cp44 staff may view user information for specific reasons. All access is logged and regularly audited.

5.3 Firewall & Intrusion Detection

Advanced firewall systems, intrusion detection software, and 24/7 security monitoring are active.

5.4 Regular Security Assessments

Regular vulnerability assessments and penetration tests are conducted by third-party cybersecurity specialists.

6 Cookie Policy

The cp44 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that improve your experience of using the site.

6.1 Essential Cookies

Essential for maintaining login sessions, security verification, and basic site functionality. These cannot be blocked.

6.2 Functional Cookies

For remembering your preferences (language, display settings) and providing a personalised experience.

6.3 Analytics Cookies

For understanding which pages on the site are visited most, how long users stay, and similar data — this information is used to improve the service.

You can reject or delete cookies at any time through your browser settings. However, this may limit some of the site's functionality.

7 Data Retention Period

cp44 retains your information only for as long as necessary:

• Account information: For the duration the account is active and for a specified period after closure as required by law.
• Transaction records: Retained for the long term in accordance with financial regulatory requirements.
• Gaming history: For the duration the account is active and for at least five years after closure.
• Communication records: Up to three years for dispute resolution and service quality verification.
• Technical logs: Typically 90 days for security analysis.

After the designated period, data is securely deleted or anonymised.

8 Your Rights

As a cp44 user, you have the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: Subject to certain conditions, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
• Right to restrict processing: In certain circumstances, you may request that processing of your information be suspended.
• Right to data portability: You may request your provided information in a structured, commonly usable format.
• Right to object: You may opt out of marketing communications at any time.
• Right against automated decisions: You may request human review of any significant decision made through a fully automated process.

To exercise these rights, contact us at [email protected]. We will generally respond to your request within a reasonable time.

9 Children's Privacy

cp44's services are intended only for individuals aged 21 and above. We do not knowingly collect personal information from minors. If we are informed that a person under the age of 21 has created an account, we will close that account and delete the associated information.

The age verification process is an integral part of cp44's security measures. Additional identity verification may be requested in any case of suspicion.

10 International Data Transfers

cp44's servers and service infrastructure may be located in various countries. When your information is transferred outside Bangladesh, we ensure that:

• The destination country or organisation provides adequate data protection.
• All international data transfers are conducted under contractual safeguards.
• Third-country providers are required to comply with our privacy standards.

11 Policy Changes & Updates

cp44 may review and update this privacy policy from time to time. In the event of changes:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, a notification will be sent to your registered email.
• Continued use of the site after an update will be considered your acceptance of the new policy.

We will endeavour to give at least 30 days' advance notice before major changes.

12 Third-Party Sites & Services

If the cp44 website contains links to any third-party sites, cp44 is not responsible for the privacy practices of those sites. It is recommended that you read their own privacy policies before visiting those sites.

Game software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others — their own data protection policies may apply, in addition to ours.

13 Response to Security Breaches

If a security incident occurs, cp44 will take the following steps:

• Immediately investigate the incident and assess its impact.
• Notifying affected users as quickly as possible.
• Taking immediate technical measures to minimize damage.
• Informing the relevant authorities in accordance with applicable law.
• Strengthening security measures to prevent recurrence in the future.